JMIDH welcomes feedback and treats complaints seriously. Complaints may relate to delays, the conduct of editors, reviewers or staff, the peer review process, publication ethics or the publisher’s services.

1.    Email editor@corvusmedpress.com with your name, the manuscript or article number (if any), and a clear description of the complaint and the outcome you seek.

2.    We acknowledge receipt within 5 working days.

3.    The complaint is assigned to a person not involved in the matter: the Editor-in-Chief, the Publication Ethics Officer, or — for complaints about the Editor-in-Chief — the Publisher.

4.    We aim to send a full response within 30 days, or explain why more time is needed.

5.    If you are dissatisfied with the response, you may ask for the complaint to be reviewed by the Publisher, whose decision is final. 

Complaints are handled confidentially and do not affect the handling of current or future submissions. Complaints about editorial decisions are handled under the Appeals Process.